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What Is Miss Utility?

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What Is Miss Utility?
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What is Miss Utility And Why Do We Need It?

From The Miss Utility Website

MissUtility

 Who or What is Miss Utility?
The Virginia Utility Protection Service, commonly called Miss Utility of Virginia, is the not-for-profit organization created by Virginia's utilities to protect their underground facilities.
The Process
An individual or company is planning to excavate.
A call is made to Miss Utility of Virginia at 811.
Information is gathered about the excavator and the proposed dig site.
This information is electronically delivered to member utilities.
Member utilities mark their facilities or employ a contract locator to perform their locates.
The locator responds to our electronic system and a response is sent to the excavator.

 

Excavators are required to:

Call Miss Utility at 1-800-552-7001 before digging - Each "person" as defined in the Underground Utility Damage Prevention Act must provide their own notice of excavation.
Allow required time for marking - Begin excavation only after checking the Positive Response System.
Excavation may begin when: All notified utilities have either marked their lines or reported that they have no facilities in the area of excavation OR the marking period has expired (after 7:00 AM on the third working day after notice to the center.) OR Miss Utility informs you that no member operators need to be notified of the excavation. You will still get a ticket number!
Respect the marks - Protect and preserve the markings from the time excavation begins until the work is completed. Call Miss Utility  to update the ticket if work will continue past 15 days or if the marks become illegible due to time, weather, construction or any other cause.
Excavate carefully - If the excavation is within 2 feet of a marked utility line, expose the utility line by hand digging and keep all mechanized equipment at least 2 feet away from the extremities of the utility.


Utility operators are required to:

Join Miss Utility.
Mark lines for excavators by 7:00 AM on the third working day after notification.
Confirm marking to the Positive Response System by 7:00 AM on the third working day after notification.
Respond within three hours after notice of unmarked utilities by an excavator working on a valid ticket that has already been cleared.

Begin repair of damaged lines or give clearance to backfill within 24 hours after being notified by the excavator of damage to underground facilities.

 


Miss Utility is required to:

Maintain the Positive Response System.
Notify all affected member utility operators (when notified by an excavator) of any proposed excavation within one hour for normal excavations and within five minutes for Emergency excavations.
Re-notify member utility operators who have not reported ticket status to the Positive Response System by the end of the marking period of the original notice.
Immediately re-notify member utility operators when the excavator reports clear evidence of unmarked utilities.

 


The State Corporation Commission is required to:

Enforce the provisions of the Underground Utility Damage Prevention Act.
Appoint an Advisory Committee to review reports of violations, and perform other duties which are assigned by the Commission.
Place any civil penalties collected in a special fund to administer the enforcement of the Underground Utility Damage Prevention Act and fund damage prevention education programs.

Exemptions to the Miss Utility Law:

Excavation for routine pavement maintenance including "Patch type" paving work not exceeding 12 inches in depth.
Tilling of the soil for agricultural purposes.
Any hand digging performed by an owner or occupant of a property.
In emergency situations, excavators may call Miss Utility of Virginia at any time (24 hours a day, 7 days a week). Member utility operators will mark the site as soon as possible but no later than three hours from the excavator's call. Emergency situations are defined as "a sudden or unexpected occurrence involving a clear and immediate danger, demanding immediate action to prevent or mitigate loss of, or damage to life, health, property or essential public services."


Marking private utilities:

All private utility lines should be marked by the owner before excavation begins. Excavators are not to begin until all underground utilities have been marked including those that might be operated by utilities not having membership with Miss Utility and therefore not notified by Miss Utility of the planned work.


Complaints/Reports of Violations:

Complaints or concerns about the underground utility damage prevention process may be filed in writing, by phone, fax, e-mail or in person with: Underground Utility Damage Investigator, Division of Utility and Railroad Safety, State Corporation Commission, P.O. Box 1197, Richmond, VA 23218 OR during business hours call (800) 552-7945 or (804) 371-9980. Fax (804) 371-9734. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please use SCC Form DPA-1 in Adobe Acrobat (PDF) format.   This form may be requested from the SCC.

 



 
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